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Monday
Aug302010

Troubleshooting Management Reporter

Jivtesh Singh has posted a nice troubleshooting guide for Management Reporter here, the first part of which I’ve reposted below.  Most of the issues I’ve run into have been solved by doing both items 5 and 6.  For further details and other steps to try, see the original post

 

Management Reporter Troubleshooting

  1. Check out the Event Viewer (Application), and review the Management Reporter Events. This is pretty important, as Doug mentioned here
  2. Search in the forums from GPWindow, and from the Management Reporter Forum here (this is not yet indexed by GPWindow)http://social.microsoft.com/Forums/en-US/managementreporterBeta/
  3. Refresh the cached Financial Data - On the Tools menu, click Refresh Cached Financial Data.
  4. Confirm whether or not the Application Service is running correctly is to type in the following in IE:
    http://MRservername:MRport/SecurityService.svc
  5. Stop and Start the Management Reporter application pool (From IIS). Check the Event Viewer for errors.
  6. Stop and Start the Management Reporter Process Service. Check the Event Viewer for errors. This is found under Control Panel | Administrative Tools | Services | Management Reporter Process Service.
  7. Restart the Web Service in IIS

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