Dynamics GP 2010 and Outlook 2010 – Send to function generating blank email in Outbox
Wednesday, October 6, 2010 at 11:17AM I just ran into this issue yesterday after upgrading a customer to GP 2010. They had Outlook 2010 installed, and when clicking on the Send To option in the report window, whether they chose PDF or TXT, nothing would seem to happen. Ordinarily this would open a new message with the report attached as a pdf or txt file. In this case I found that every time I would click on the Send To button, it would actually create an empty message in the Outbox, with no email address in the To: field and no report attached, even though the subject line was filled out as if there was an attachment.
Needless to say this was driving the customer mad since this was a frequently used feature of GP. Luckily Microsoft support came through and indicated that they had seen this but only with GP 2010 and Office 2010, and that Cached Exchange Mode needed to be enabled. I checked and indeed, that setting was not enabled and once it was, the Send To function began working normally again.
To enable Cached Exchange Mode, go to the File menu in Outlook, choose the Account Settings button and then Account Settings again from the dropdown list.
Select your email account on the E-mail tab, and click on Change…
Mark the box to “Use Cached Exchange Mode”, then click on the Next button.
You’ll get a warning that you need to quit and restart Outlook for the change to take effect. Once you do, the Send To function should work normally again.
Dynamics GP, Outlook 2010
Reader Comments (5)
Thank you for this post. We are experiencing the same thing, however, since we are in a terminal server environment we would not want to use Exchange Cached Mode or we would be storing copies of mailboxes for all users on the same server. This would obviously not work. Any thoughts for this?
Thanks!
We have this issue as well but it is only for 2 out of 10 users. The users that work don't have exchange cached mode checked. Any other ideas?
Just to let you know that this issue is logged in our systems as Problem Report 60082. It is scheduled to be looked at for GP 2010 Service Pack 3.
David
http://aka.ms/Dev4DynGP
Just to let you know that this issue is logged in our systems as Problem Report 60082. It is scheduled to be looked at for GP 2010 Service Pack 3.
David
http://aka.ms/Dev4DynGP
Just to let you know that this issue is logged in our systems as Problem Report 60082. It is scheduled to be looked at for GP 2010 Service Pack 3.
David
http://aka.ms/Dev4DynGP